Designers and innovators use a process called design thinking to work on problems that require creative solutions. Design thinking is built on the principle that what people need and how we respond are the most important part of a design problem and its solution. Design thinking requires patience and an open mind. People who use design thinking generate ideas only after they have studied what people want and need first. Then they test and refine their ideas by quickly prototyping their solutions and getting feedback so that they can improve their original idea.
Design thinking is not always a linear process so it can sometimes feel chaotic because the answers or solutions do not happen quickly. The process works best when people from different disciplines work together so that unusual solutions emerge.